Alaska Airlines Tech Issue Briefly Grounds Planes In Seattle, Disrupts Bookings On Cyber Monday

Alaska Airlines Tech Issue Briefly Grounds Planes In Seattle, Disrupts Bookings On Cyber Monday

Seattle, WA – Alaska Airlines experienced a technical issue on Monday morning, December 4th, that briefly grounded planes in Seattle and disrupted bookings on Cyber Monday, one of the busiest shopping days of the year. The issue was resolved by midday, but the airline said it was still working to clear the backlog of flights and rebook passengers.

System-Wide Impact

According to the airline, the issue began around 7:30 a.m. PST and affected all of its systems, including flight operations, check-in, and reservations.

This led to widespread flight cancellations and delays across the country, with dozens of flights being affected in Seattle alone. Passengers were stranded at airports, with some facing long delays or having to rebook their flights on other airlines.

Cyber Monday Chaos

The timing of the issue couldn’t have been worse for Alaska Airlines, as it occurred on Cyber Monday, when many people are booking holiday travel and shopping for deals.

The airline’s website and mobile app were also affected by the outage, making it difficult for customers to check on their flights or make changes to their reservations.

Many frustrated customers took to social media to voice their complaints about the disruption, with some reporting that they had been on hold for hours trying to reach customer service.

Issue Resolution and Recovery

Alaska Airlines said that it worked quickly to resolve the issue and that its systems were back up and running by 11:00 a.m. PST.

The airline apologized for the disruption and said that it was working to rebook passengers as quickly as possible. It advised customers to check the airline’s website or mobile app for the latest flight information.

As of Monday afternoon, Alaska Airlines said that it had cleared the backlog of flights and that normal operations had resumed.

Conclusion

Alaska Airlines’ tech issue on Cyber Monday was a reminder of how vulnerable airlines are to technical glitches. While the airline was able to resolve the issue relatively quickly, the disruption caused significant inconvenience for passengers and could have a lasting impact on the company’s reputation.

It is important for airlines to invest in robust technology systems and have contingency plans in place to minimize the impact of future outages.